FAQ

CINABRE PRODUCTS

WHERE ARE CINABRE PIECES MANUFACTURED?

All our pieces are made in France.
Our ties and bow ties are handmade in our workshop located in the Loire Castle Valley, following the same techniques for 3 generations. Our bags and card holders are made in this same workshop.
Our masks are made in another workshop of the region.
The flower pins are handcrafted in a “Haute Couture” workshop located in Paris region. It was founded more than a hundred years ago.
Our scarves and hats are woven and knitted in Cantal.
Regarding the gloves Cinabre collaborates with Maison Fabre, based in Millau, South of France.
Our printed pocket squares are woven and printed in the “Silk region” of Lyon. Our chiffon pocket sqare are made in the same region. Our other pocket squares are made in a specialized workshop in Paris and hand rolled.
Our bandanas, 90 silk scarves and modal cashmere scarves are made near Lyon in France.
Our caps are entirely made in France in a workshop located in Jurançon, whose know-how persists since 1945.
Finally our cummerbund is handmade in one of the last "Grande Mesure" bespoke tailoring Parisian workshop.

WHAT ARE THE FABRICS AND WHERE DO THEY COME FROM?

Most of our fabrics come from traditional and specialized regions like the French silk from Lyon, the British wool, the Scottish tweed and cashmere…
Some of the fabrics are exclusively woven for CINABRE like the 3D silk fabric or the CINABRE Tweed. For the limited editions, vintage fabrics are hunt by the designer Alexandre Chapellier either in Paris or abroad.

DO I HAVE TO TIE MY BOW TIE?

We create pre-tied bow ties. When you will receive your bow tie it will be tied already. In order to wear it you will only have to remove a small and discrete hook.
However you can remove our knot and wear your bow tie untied or tie it again yourself in case you like to tie it your own way .

WHAT IS THE SIZE OF MY BOW TIE?

The CINABRE bow tie is approximately 7cm high and 11cm wide once tied. The collar size can be adjusted up to 44cm with the metric band. Should you require a different size or design, please contact our bespoke team:
Via the live chat at the bottom right of your screen.
Via the live chat at the bottom right of your screen.
Tel: +33 (0)1 48 24 72 28 from Monday to Friday, 9:30am to 7:30pm
E-mail: [email protected]

WHAT IS THE SIZE OF MY TIE?

The CINABRE necktie is between 6,5 cm and 7,5cm wide (at its widest point) and approximately 148cm long. The width of each tie is specified on its product page. Should you require a different size, please contact our bespoke team:
Via the live chat at the bottom right of your screen.
Via the live chat at the bottom right of your screen.
Tel: +33 (0)1 48 24 72 28 from Monday to Friday, 9:30am to 7:30pm
E-mail: [email protected]

WHAT IS THE SIZE OF MY LAPEL PIN?

The Cinabre lapel pins have an approximately 7cm diameter flower and a 6,5cm long pin.

WHAT IS THE SIZE OF MY CAP?

Our caps are adjustable between 52 and 59 cm. The sizes correspond to the head measurement. The head circumference is to measure around the widest part of your head.

WHAT IS THE SIZE OF MY POCKET SQUARE?

Our pocket squares have 4 different sizes: 30x30cm, 33x33cm, 39x39cm or 50x50cm, depending on the fabrics.

IS IT POSSIBLE TO PERSONALIZE MY PURCHASE WITH A NAME OR INITIALS AND A DATE AFFIX ON IT?

A name or initials and a date can be handwritten on the brand label of any CINABRE bow tie, necktie, cap, bag and cummerbund. It will add a distinct personalized touch to your piece. Please note that this customization is very discrete, it cannot be seen when you wear your tie or bow tie. You can give us the name or initials during the last step of the order chekout, this service is free of charge. Should you have any enquiries, please contact us:
Via the live chat at the bottom right of your screen.
Tel: +33 (0)1 48 24 72 28 from Monday to Friday, 9:30am to 7:30pm
E-mail: [email protected]

DO YOU MAKE BESPOKE PIECES?

CINABRE Paris provides a bespoke service. You will have the ability to create a unique piece from a wide selection of colors, materials and shapes. Our Parisian creative studio can also design an exclusive print or search for a specific fabric to suit your needs.Request an appointment and benefit from our savoir faire.
Contact :
Via the live chat at the bottom right of your screen.
Tel: +33 (0)1 48 24 72 28 from Monday to Friday, 9:30am to 7:00pm
E-mail: [email protected]

I CANNOT FIX MY LAPEL PIN ON MY JACKET.

In order to remove the pin tip you have to pull the rounded end, there is a spring system inside. You can wear the flower at the lapel of your jacket, either you have the rounded end visible or you keep it under the lapel.

IS THERE A RISK TO DAMAGE MY JACKET WHEN I WEAR A LAPEL FLOWER?

If you pin carefully the flower on your jacket it will not be damaged. The pin will go through the jacket fabric by moving the threads but they won’t be cut. After wearing your pin, you can quickly rub the fabric for the threads to recover their initial position.

 

YOUR ORDER

ARE THE COLOURS RELIABLE ON THE WEBSITE?

We do our best to make visuals that most closely reflect reality however each computer monitor can have a different calibration. Should you have any questions regarding colours or fabrics, please contact us:
Via the live chat at the bottom right of your screen.
Tel: +33 (0)1 48 24 72 28 from Monday to Friday, 9:30am to 7:30pm
E-mail: [email protected]

CAN I HAVE ANY ADVICE BEFORE ORDERING A PRODUCT ONLINE?

Should you hesitate about a pattern, a colour, a fabric or should you need any advice about your style, please contact us. We will be happy to answer your questions and advise you in your purchases:
Via the live chat at the bottom right of your screen.
Tel: +33 (0)1 48 24 72 28 from Monday to Friday, 9:30am to 7:30pm
E-mail: [email protected]

I ENCOUNTER SOME PROBLEMS ORDERING ONLINE, WHO SHALL I CONTACT?

You can contact our client services, we will be happy to help you:
Via the live chat at the bottom right of your screen.
Tel: +33 (0)1 48 24 72 28 from Monday to Friday, 9:30am to 7:30pm
E-mail: [email protected]

I HAVE JUST MADE AN ORDER ONLINE, I WOULD LIKE TO MAKE SOME CHANGES, HOW SHALL I PROCEED?

For any changes on your order, please contact us as soon as you can:
Via the live chat at the bottom right of your screen.
Tel: +33 (0)1 48 24 72 28 from Monday to Friday, 9:30am to 7:30pm
E-mail: [email protected]

I HAVE JUST MADE AN ORDER BUT I DID NOT RECEIVE ANY EMAIL CONFIRMATION.

You should receive your order confirmation several minutes after you finalized your purchase. Make sure to check in your spam folder if the email does not appear in your mailbox. Automatic emails problems may occur, please contact us in case you did not receive any email confirmation:
Tel: +33 (0)1 48 24 72 28 from Monday to Friday, 9:30am to 7:30pm
E-mail: [email protected]

CAN I CANCEL MY ORDER?

For any order cancellation please contact our clients services as soon as you can:
Via the live chat at the bottom right of your screen.
Tel: +33 (0)1 48 24 72 28 from Monday to Friday, 9:30am to 7:30pm
E-mail: [email protected]

WHAT IS THE E-SHOP CURRENCY?

All the purchases can be made in euros, dollars or pounds.

WHERE CAN I TRY THE PIECE I SPOTTED ONLINE?

If you are in Paris we will be happy to welcome you in our store located in the city centre, 14 Cité Bergère in the 9th arrondissement. Please contact us to check that your selection is available at our boutique.
If you are not based in Paris we recommend you to check our Boutiques page to find the nearest distributors. If you have any further inquiries please contact us:
Via the live chat at the bottom right of your screen.
Tel: +33 (0)1 48 24 72 28 from Monday to Friday, 9:30am to 7:30pm
E-mail: [email protected]

I VISITED ONE OF YOUR DISTRIBUTORS AND I COULD NOT FIND A PIECE I SPOTTED ONLINE, HOW SHALL I PROCEED?

Each distributor has its own selection of Cinabre pieces and we regularly create limited editions. Our Parisian boutique will provide the largest collections. We are located in the city centre, 14 Cité Bergère in the 9th arrondissement. Should you have any inquiries, please contact us:
Via the live chat at the bottom right of your screen.
Tel: +33 (0)1 48 24 72 28 from Monday to Friday, 9:30am to 7:30pm
E-mail: [email protected]

TO OFFER A GIFT

IS MY ORDER GIFT-WRAPPED?

All our pieces are sold with a luxury CINABRE box. We also provide a nice CINABRE card where we can write birthday wishes or any other messages. If you need an additional gift-wrapping please contact us :
Via the live chat at the bottom right of your screen.
Tel: +33 (0)1 48 24 72 28 from Monday to Friday, 9:30am to 7:30pm
E-mail: [email protected]

CAN I HAVE A PERSONAL MESSAGE ATTACHED TO MY ORDER?

In our packaging we also provide a nice CINABRE card where we can write birthday wishes or any other messages. When you finalize your order online you can write a message and we will copy it. Please note that our card is the size of a classic post card. You can also ask for a blank card that you will customize when you receive your order. Should you have any enquiries, please contact us:
Via the live chat at the bottom right of your screen.
Tel: +33 (0)1 48 24 72 28 from Monday to Friday, 9:30am to 7:30pm
E-mail: [email protected]

IS IT POSSIBLE TO PERSONALIZE MY PURCHASE WITH A NAME OR INITIALS AND A DATE AFFIX ON IT?

A name or initials and a date can be handwritten on the brand label of any CINABRE bow tie, necktie, bag, cap and cummerbund. It will add a distinct personalized touch to your piece. Please note that this customization is very discrete, it cannot be seen when you wear your piece. You can give us the name or initials during the final step of the order chekout, this service is free of charge. Should you have any enquiries, please contact us
Via the live chat at the bottom right of your screen.
Tel: +33 (0)1 48 24 72 28 from Monday to Friday, 9:30am to 7:30pm
E-mail: [email protected]:

IS IT POSSIBLE FOR THE PERSON WHO RECEIVED MY GIFT TO EXCHANGE THE PRODUCT?

For every online purchase (except masks, bespoke products and socks) you have 30 days (until January 31 during Christmas season) to exchange your product. The person must return the product new, unworn and in its original packaging. If you think you might exceed the deadline please contact us:
Via the live chat at the bottom right of your screen.
Tel: +33 (0)1 48 24 72 28 from Monday to Friday, 9:30am to 7:30pm
E-mail: [email protected]

IS THERE AN INVOICE ATTACHED TO MY GIFT?

The order will be considered as a gift as soon as the invoice information is different from the shipping information. In that case there won’t be any invoice attached to the shipment. Should you have any enquiries, please contact us:
Via the live chat at the bottom right of your screen.
Tel: +33 (0)1 48 24 72 28 from Monday to Friday, 9:30am to 7:00pm
E-mail: [email protected]

TRANSPORTATION & DELIVERY

WHAT ARE THE SHIPPING OPTIONS, SHIPPING COSTS AND DELIVERY TIMES?

- Courier service (Coursier) (Paris only – delivery time : 3hrs – 10€)
We deliver your purchase to any address in Paris, within 4 hours if your order is done before 2:00pm (Paris time) and during business days. This is subject to confirmation of payment and product availability.
PLEASE NOTICE: Courier service does hand to hand delivery only. Couriers work between 9am and 6pm from Monday to Friday. You can specify a delivery address - different from your billing address – eg: your office address (highly recommended). Please include the company name if you want to be delivered to your desktop.

- Colissimo (France only – delivery time : 2 to 5 days – 7€)
The purchase will be delivered to the recipient's mailbox or the nearest post office if the package does not fit your mailbox. Orders are shipped the same day for all purchases made before 3pm Paris time on a business day. After 3pm, orders will be shipped the next business day.

- DHL Express (France & International – delivery time : from 24hrs to 72hrs depending on the destinations – price : from 17€ to 50€ depending on the destination)
PLEASE NOTICE: DHL service does hand to hand delivery only. DHL works from Monday to Friday between 8am and 5pm (Paris time). Orders are shipped the same day for all purchases made before 3pm Paris time on a business day. After 3pm, orders will be shipped the next business day. Please add the company name if you want to be delivered at your desktop. (highly recommended). Please note that we are unable to change the shipping destination once it has been dispatched.

IS IT POSSIBLE TO USE THE COURIER SERVICE FOR A CITY CLOSE TO PARIS?

The courier service is only available for Paris city, which means any zip code starting with 75. However, in case of urgency, please contact us, we will do our best to find a solution:
Via the live chat at the bottom right of your screen.
Tel: +33 (0)1 48 24 72 28 from Monday to Friday, 9:30am to 7:30pm
E-mail: [email protected]

WHAT ARE YOUR SHIPPING DESTINATIONS?

CINABRE is able to deliver your purchase all around the world. If your destination does not appear during the order checkout, please contact us:
Via the live chat at the bottom right of your screen.
Tel: +33 (0)1 48 24 72 28 from Monday to Friday, 9:30am to 7:00pm
E-mail: [email protected]

ARE YOU STILL SHIPPING TO THE UNITED STATES IN LIGHT OF RECENT GLOBAL EVENTS? WILL I HAVE TO PAY CUSTOMES FEES?

In light of recent global developments, we continue to ship to the United States without interruption, regardless of your order value. All customs duties will continue to be covered by us.

RETURN & EXCHANGE POLICY

HOW DO I RETURN OR EXCHANGE A PRODUCT PURCHASED ONLINE?

For every online purchase (except masks, bespoke products and socks) you have 30 days (until January 31 during Christmas Season) to exchange or return your product. Please contact us in order to get the return procedures. You must return the product new, unworn and in its original packaging. The shipping expenses will not be charged. In case we send you back a new piece, shipping will be free of charge as well.
Clients services contact details:
Via the live chat at the bottom right of your screen.
Tel: +33 (0)1 48 24 72 28 from Monday to Friday, 9:30am to 7:30pm
E-mail: [email protected]

HOW LONG DOES IT TAKE TO BE REFUNDED ?

It takes between 10 to 14 days to be refunded from the day we received your product. You will be refunded on the credit card used for the purchase. Your shipping costs will be excluded unless the item is faulty or cancelled under the Consumer Code.

ARE THE RETURN EXPENSES CHARGED BACK TO THE CLIENT?

The return shipping expenses will not be charged, except customs duties and taxes if relevant. In case we send you back a new piece, shipping will be free of charge as well.
In order to be reimbursed you must return the product new, unworn and in its original packaging.

CARE INSTRUCTIONS AND WARRANTY

WHAT IS CINABRE « LIFETIME WARRANTY » ?

Each CINABRE piece is carefully crafted by French artisans in order to provide you with the best long lasting products. Whatever your purchase date, you can contact us if there is any wear on tailoring. We will be happy to repare it if that is possible. The warranty covers anything linked to tailoring however we cannot warranty the fabrics, leathers, especially anything like a mark or a hole due to an inappropriate use of the product. Should you have any enquiries, please contact us:
Via the live chat at the bottom right of your screen.
Tel: +33 (0)1 48 24 72 28 from Monday to Friday, 9:30am to 7:00pm
E-mail: [email protected]

HOW DO I TAKE CARE OF MY NECKTIE?

To make sure your tie keeps its original shape, try not to wear your tie 2 days in a row. Keep your ties untied, hanging in a dry and ventilated area. Keep it away from jewelries or any other accessories which might damage the fabric. Should you need to clean or maintain your necktie we recommend you turn to a specialist. Dry cleaning only.

HOW DO I TAKE CARE OF MY BOW TIE?

If you have been perspiring when you wore your bow tie we recommend you keep it in a dry and ventilated area for 24hrs. You can keep it tied. Make sure you keep it away from jewelries or any other accessories which might damage the fabric. Should you need to clean or maintain your bow tie we recommend you turn to a specialist. Dry cleaning only.

HOW DO I TAKE CARE OF MY CAP?

Should you need to clean or maintain your cap we recommend you turn to a specialist.

HOW DO I TAKE CARE OF MY LAPEL FLOWER ?

We recommend you to keep your lapel pin away from the rain. Actually these flowers don’t like water. When you do not wear your accessory, don’t forget to remove it from your cloth and keep it safe in the Cinabre box.

HOW DO I TAKE CARE OF MY HAUTEVILLE TOTEBAG ?

A natural wear appears after a certain time of use at the corners. Natural wrinkles will form on the canvas after some time of use. Alternate the use of your bag to ensure optimal use and longevity. When unuse for a long time, empty your bag of your belongings, fill it with paper and hang it by the handles in a dry place. It will then keep its shape. Be careful not to pour any alcoholic product on the canvas, as the color may erode. The printed canvas is sensitive to rubbing. To avoid this abrasion, limit contact with hard or rough surfaces. To clean the canvas, use soapy water on a clean cloth. To care for the handles, use shoe polish.

ABOUT CINABRE

LEARN ABOUT CINABRE

Please visit our website www.cinabre-paris.com to discover more about our history and know-how.

I WOULD LIKE TO WORK FOR CINABRE.

You can send your CV and cover letter to the following email address :
[email protected].

HOW CAN I FIND THE NEAREST BOUTIQUE DISTRIBUTING YOUR COLLECTIONS?

Please have a look at our distributors list here.

PAYMENT

WHICH PAYMENT METHODS ARE AVAILABLE ON YOUR WEBSITE ?

Visa®
MasterCard®
American Express®
Paypal®

DO YOU PROVIDE SECURED PAYMENTS?

CINABRE has implemented security measures against unauthorized use and access to protect the personal data. The payment card numbers are not stored on the CINABRE website but on the banks secure website. When you buy a product online we collect the necessary data for the correct billing and delivery of your order: your name, address, email address, etc. Cinabre will only disclose your details to third parties involved in the course of your ordering process: bank, delivery service, etc.

HOW ABOUT CUSTOM DUTIES AND TAXES ?

Customs duties & taxes are included in the transportation fees. Shipping costs appear on your shopping bag page.