Cinabre – Paris (hereinafter << The Web Site>> ) is property of CINABRE S.A.S
with headquarters in Paris at 14 Cité Bergère 75009 identified with RCS from Paris
under the no. 532 077 138 (hereinafter <<The CINABRE S.A.S. Company>>). All the orders done at the web site
are subject to these terms and sales conditions. The CINABRE S.A.S Company reserves the right to modify or change the present terms,
the general sales conditions version applied to all orders given on line through the web
site www.cinabre-paris.com at the time of the order.
I. The Client
The client declares to be an individual of more than 18 years old with legal
capacity or with parental authorization to order on The Web Site. The personal information registered
on The Web Site must be exactly what asked at all obligatory fields. The CINABRE
S.A.S Company will not be responsible for undelivered product should the data proved incorrect.
The CINABRE S.A.S Company reserves the right to cancel any order should the IP address
of the costumer is located in a country different of the billing and/or the delivery address.
II - The Products
The products offered for sale are those featured on the Web site. The CINABRE S.A.S
Company makes every effort to accurately present and describe the products to inform the Customer
at best. It is, however, possible that The Web Site may contain minor errors,
which you recognize and accept. In the event of any non-compliance of the product
delivered with its description on The Web Site, The CINABRE S.A.S Company agrees to remedy
such non-compliance by either exchange or pay back (totally or partially) the invoiced product.
The CINABRE S.A.S Company makes every effort to try to ensure that the colors and designs
of the products in the photographs displayed on The Web Site belong to the original
products. Variations may occur due to technical restrictions of color reproduction on your computer device.
Given this, The CINABRE S.A.S Company will not be held liable for the inaccuracy displayed on The Web Site.
III - The Order
The acceptance of orders placed on The Web Site is subject to compliance with the
procedure set up by The CINABRE S.A.S. Company taking the form of a series
of succeeding screen pages indicating the steps to be taken by customers to validate their order.
The client will have the possibility, before final validation of the order, to verify
the order details and the total price, and to correct any possible errors, before confirming
it and expressing acceptance. Every confirmed order applies as a sale contract and an acceptance of all the present stipulations.
The CINABRE S.A.S Company is entitled to refuse any order made by a customer with whom
a dispute exists in connection with the payment of a former order as well as
any order that is not compliant with these general terms of sale or for any
other legitimate cause.
In such cases, The CINABRE S.A.S Company will inform the customer by e-mail.
Unless the customer contacts us to correct the error or the non-compliance with these
general terms of sale, we reserve the right not to process the order.
Once you have validated your order, The CINABRE S.A.S Company will promptly confirm receipt
by sending you an e-mail to the address provided to us. In that aim, you formally
accept the use of e-mail by The CINABRE S.A.S Company to confirm the content
of your order. This confirmation e-mail will include all of the information provided by you,
as well as the accepted price and terms of payment with an indication, as the
case may be, of any possible difficulties or reservations in respect of the order.
For each product, you will also receive, upon delivery, written confirmation of the price paid
and of the shipping fees applicable to you.
IV - Price and Terms of Payment
The prices displayed on the Web site are in Euros, VAT included, shipping excluded.
The total price of the order (taxes and shipping fees included) is mentioned in the cart.
The CINABRE S.A.S Company reserves the right to modify the prices at any time,
though the prices invoiced to customers are those applicable on the date of the order, subject to stock.
2. Terms of payment
The products will be paid the day the order becomes effective.
To pay your order, you may use:
- Credit card: the Customer has access to a space made available by a banking establishment,
which ensures the security and recording of the payment order. To this effect, the Customer
expressively authorizes The CINABRE S.A.S Company to debit its account accordingly to the amount of the ordered products.
The Purchaser can use a PayPal account to pay for the Orders on the Website.
Any purchase by PayPal will be automatically subject to the User Agreement for PayPal
3. Data registered and saved by The CINABRE S.A.S Company act as a proof of order
of all transactions done. Data registered by the payment system act as a proof of the financial transactions.
V – Delivery
Deliveries will be made to the address you give in your order, it being specified
that this must be your place of residence or that of any other individual of your choice.
The delivery cannot be made to PO boxes
To ensure the lead times can be met, you should check that you have provided
complete and accurate information concerning the delivery address (such as: street number, building number, staircase
number, access codes, names and/or interphone numbers, etc.). Inaccurate information may result in longer
delivery times or re-shipments.
Mentioned lead times are indicative of the average time to process order and to delivery it.
The CINABRE S.A.S Company would not be held responsible for a delayed delivery due to external causes.
In case of damaged delivery (already opened, missing or damaged product...), the Customer must
notify the transport service if possible by hand on the delivery invoice and to The
CINABRE S.A.S Company by email. The refusal of the product must be done, by any
means, within 3 days following the delivery.
VI –Right of Cancellation
Customers have a right of cancellation, without having to indicate the reasons for such
cancellation, within a period of 30 clear days from receipt of the products ordered. For your Christmas gift bought in November or early December 2023, you have until January 15 2024 to contact us for any exchange or refund.
The cancellation period can be extended during the Christmas season. Please refer to our FAQ page.
In this case, Customers may use the sample withdrawal form attached to these General Terms and Conditions of Sale
and send this form to the following address: Cinabre, 14 Cité Bergère, Paris, France or by email to the following address: [email protected].
You must return the product new, unworn and in its original packaging with a copy of the invoice.
Customers are responsible for the cost and the safe return (Original packaging. Products are not
to be worn nor washed) accompanied by the order number to the following address:
14 Cité Bergère
The return costs will be at expenses of The CINABRE S.A.S. Company
The CINABRE S.A.S. Company will refund the Customer the money already paid and under the
conditions described in the following paragraph (VII).
VII – Refund Policy
The CINABRE S.A.S. Company will refund the returned products under the circumstances described in paragraphs
II and VI, no later than 14 days following receipt by The CINABRE S.A.S Company
of the returned products. Refund will be done similarly to the term of payment chosen
by the Customer when he or she ordered the products or by a purchase voucher. Your shipping costs will be excluded unless the item is faulty or cancelled under the Consumer Code.
VIII - DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THE WEB SITE INFORMATION, CONTENT AND PRODUCTS ARE PROVIDED BY THE CINABRE S.A.S COMPANY UNLESS
OTHERWISE SPECIFIED IN WRITING. THE CINABRE S.A.S COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY
KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEB SITE OR THE INFORMATION,
CONTENT AND PRODUCTS INCLUDED OR OTHERWISE MADE AVAILABLLE TO YOU THROUGH THE WEB SITE,
UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT THE USE OF THE WEB SITE
AND THE PRODUCTS PURCHASED ARE AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THE CINABRE S.A.S COMPANY DISCLAIMS ALL WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE. THE CINABRE S.A.S COMPANY DOES NOT WARRANT THAT THE WEB SITE;
INFORMATION, CONTENT AND PRODUCTS OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE; THEIR SERVERS;
OR ELECTRONIC COMMUNICATIONS SENT FROM THE CINABRE S.A.S COMPANY ARE FREE OF VIRUSES OR OTHER
HARMFUL COMPONENTS. THE CINABRE S.A.S COMPANY WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY
KIND ARISING FROM THE USE OF THE WEB SITE OR FROM ANY INFORMATION, CONTENT AND
PRODUCTS OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEB SITE, INCLUDING, BUT NOT LIMITED
TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.
Every order is submitted to the Customer's acceptance of the terms & conditions of use,
which are subject to the French law. In case of litigation, the French Courts shall
have the exclusive jurisdiction to resolve it. In case of problem or complaint, the Customer
may address to the Customer Service department to find a mutual agreement.
IX – Use of your information
The CINABRE S.A.S Company collects personal data on the Web
site that is required for processing orders. Such data may
be communicated, in whole or in part, to our service providers involved in fulfilling the order.
Customers are informed that such personal data is also collected by bodies in charge of
analyzing orders and fighting against credit card fraud.
According to Act no. 78-17 of January 6, 1978 on automated data processing, files
and civil liberties, you have a right to access, modify, correct, oppose and delete personal data concerning you.
Annex 1: Sample withdrawal form
Complete and return this form, making sure to include the order number, only if you wish to withdraw from the contract.
We recommend that you also specify your order number.
To the attention of: Cinabre, 14 Cité Bergère, 75009 Paris, France
email address: [email protected]
I hereby notify you of my withdrawal from the contract for the sale of the following item(s):
Ordered on [……………..] (*) received on [……………..] (*)
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only if this form is submitted as a hard copy)
(*) Cross out any statement that does not apply